Bill payment options
Paying your bill online is easier than ever
View and manage your medical bills digitally using a mobile device or computer. Crystal Run Healthcare offers an online mobile platform that makes it easier to review and manage your healthcare bills 24/7.
In just a few easy steps, you can complete payment anytime, anywhere. Proceed with confidence, as your payment information will be secured to the highest standards of the payment industry.
Payment methods we accept in the office at the time of service:
- Check
- HSA/FSA
- Credit Card, including American Express, Discover, MasterCard and Visa.
If paying online, we also accept Apple Pay and Google Pay. Please have your bill and method of payment ready.
Frequently asked questions
You can manage notification settings by going to pay.optummedical.com and selecting “My Account”.
To securely view and pay your bills online, visit pay.optummedical.com
and enter your Bill ID and date of birth.
If you don’t know your Bill ID, click “Find Your Account” and follow the instructions for next steps. Additionally, if you received electronic bill notifications via text message and/or email, click on the link in the message to directly access your account.
Your Bill ID is a 12-digit number that can be found at the upper right hand corner of your monthly paper statement as well as at the top of electronic bill notifications that you may have received via email.
After a bill has been processed by insurance or Crystal Run and is ready for you to view, you will be notified via email and/or text message that your bill is ready.
Yes, in addition to email and/or text messages, a statement will be mailed to your billing address unless you update your settings to go paperless.
Updates to our billing policy as of January 1, 2020:
We would like to inform you of a new change to our billing policy. Effective January 1st, 2020, in order to be seen Crystal Run Healthcare will require all copayments to be made in full at the time of service. Please bring your preferred payment method with you to your next office visit.
Please check with your insurance company prior to your visit to be sure of your financial obligation. If you have Medicaid, Medicare, two insurances, an active HRA account, or workers comp, (any insurance that does not require a copayment) then you will not be required to leave a credit card on file.
Surprise bills:
Your rights and protections against surprise medical bills
Good faith estimate disclosure